Privacy Policy

SYA Rescue ("we", "us", "our") is committed to protecting your personal data and respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What data we collect

• Contact details — name, phone number, email address, location/postcode
• Vehicle details — make, model and registration when arranging recovery
• Communications — call recordings, messages, enquiry form submissions
• Technical data — IP address, browser type, device data, basic site analytics

2. How we use your data

• To dispatch and deliver vehicle recovery services you request
• To process payment and keep service records
• To respond to enquiries and provide customer support
• To comply with legal, insurance and accounting obligations
• To improve our website and service quality

3. Cookies

Our site uses essential cookies to function correctly and may use analytics cookies to understand how visitors use the site. You can disable non-essential cookies in your browser settings at any time.

4. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

5. Data retention

We retain personal data only for as long as needed to provide our services and meet legal obligations, typically up to 7 years for accounting records.

6. ICO registration

SYA Rescue is registered as a data controller with the UK Information Commissioner's Office (ICO).

7. Contact us

Questions about this policy or your data: email info@syarescue.co.uk, or write to SYA Rescue, Unit 4, VW House, Selinas Lane, Dagenham, Essex RM8 1QH, United Kingdom.